1. Information We Collect

When you place an order or interact with our site, we collect necessary personal details to fulfill your request:

• Personal Details: Name, shipping/billing address, phone number, and email address.
• Order Details: Purchased items, delivery preferences, and order history.
• Device & Browsing Data: IP address, browser type, and cookies to improve site performance.

2. How We Use Your Information

Your details are strictly used to enhance your shopping experience and deliver your orders efficiently:

• Processing, packing, and dispatching your hand-crafted ceramic orders.
• Sending tracking updates, order confirmations, and customer support notifications.
• Improving site navigation, product recommendations, and checkout experience.

3. Payment Security & Third-Party Services

We do not store or process your credit card, debit card, or banking details on our servers.

• All online transactions are encrypted and processed through verified payment gateways (Stripe, PayPal, Razorpay).
• Logistics partners receive only your name, shipping address, and phone number for delivery purposes.

4. Cookies & Analytics

Our website uses cookies to remember your cart items, store preferences, and analyze web traffic. You can choose to disable cookies in your browser settings, though some store features may function with limited capabilities.

5. Your Rights & Data Protection

You have full control over your personal data. You may request to access, update, or permanently delete your personal information stored in our record systems by contacting our support team at any time.