1. Transit Damage & Replacement Claim

Since blue pottery items are fragile, we take complete care in packaging. In the unfortunate event that your parcel arrives damaged:

• Please inspect your shipment upon arrival and report any damage within 48 hours of delivery.
• Send your Order ID alongside unboxing photos/videos of the broken item to Support@thecobalthomes.com.
• After verification, we will issue a free product replacement or issue store credit for the damaged item.

2. Return Eligibility

Due to the delicate nature of handmade ceramic products, items are only eligible for return or replacement under specific conditions:

• Eligible: Items damaged in transit, missing items, or incorrect items delivered.
• Non-Eligible: Slight variation in hand-painted motifs, minor color tone differences, or size variations inherent to authentic handmade pottery.

3. Refund Processing

If a replacement for a damaged item is unavailable in inventory, a refund will be initiated to your original payment source:

• Approved refunds are processed within 5–7 business days back to your original payment method (Stripe, PayPal, Razorpay, or credit/debit card).
• Store credit options can also be provided immediately upon request.

4. Order Cancellations

Orders can be cancelled within 24 hours of purchase provided the parcel has not been dispatched. Once dispatched from our studio in Jaipur, order cancellations are not permitted.

5. Custom & Bulk Orders

Customized products or bulk/wholesale orders specifically produced on request are strictly non-refundable unless damaged upon initial receipt.