1. Order Processing Time
- All orders are processed within 2–4 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. We’ll notify you via email or phone if there’s a significant delay.
2. Shipping Charges
- Shipping within India: We offer free or nominal-cost shipping, depending on the product and location.
- International Shipping: Charges will be calculated at checkout based on weight and destination.
3. Delivery Time
- Domestic Orders (India): Delivered within 5–10 business days after dispatch.
- International Orders: Delivered within 10–20 business days, depending on customs and location.
Delivery times may vary due to factors beyond our control such as courier delays or local restrictions.
4. Order Tracking
Once your order has been shipped, you will receive an email or WhatsApp message with:
- Your tracking number
- A link to track your shipment in real time
If you do not receive tracking details within 3 days of placing your order, please contact us.
5. Damages & Issues During Delivery
The Cobalt Homes is not liable for products damaged or lost during shipping.
However, if your order arrives damaged, please contact us within 48 hours of delivery with clear photos or video proof.
We’ll assist in resolving the issue promptly, including possible replacements or refunds.
6. Wrong Address Disclaimer
Please ensure all shipping details are entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your address, contact us within 12 hours of placing your order.
7. International Customs & Duties
For international shipments, customs fees or import duties may apply based on your country’s regulations.
These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
8. Contact Us
If you have any questions about shipping or delivery, please contact us:
📧 Email: Thecobalthomes@gmail.com
📞 Helpline: +91 73398 37931