1. Return Policy
- Eligibility for Returns:
You can request a return within 7 days of receiving your order if:- The product is damaged or defective upon delivery.
- You received the wrong item.
- The product is significantly different from the description.
- Conditions for Returns:
- The item must be unused, in its original packaging, and in the same condition as you received it.
- Proof of purchase (invoice or order number) must be provided.
- Customized, personalized, or sale items are not eligible for return.
2. Return Process
To initiate a return, please contact us at:
📧 Thecobalthomes@gmail.com
📞 +91 73398 37931
Our team will guide you through the process and provide the return shipping address.
Please do not send your purchase back without contacting us first.
3. Refund Policy
- Once we receive and inspect your returned item, we will notify you by email or phone.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- In some cases, a small processing fee or shipping charge may be deducted from the refund amount.
4. Exchange Policy
We currently offer replacements or exchanges only for items that are damaged, defective, or incorrect.
If you need to exchange an item, contact us at Thecobalthomes@gmail.com with your order details and images of the product received.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or made-to-order products
- Clearance or sale items
- Products damaged due to misuse or mishandling
6. Late or Missing Refunds
If you haven’t received your refund after 7 working days:
- Recheck your bank account.
- Contact your credit card or payment company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please reach out to us at Thecobalthomes@gmail.com.
7. Contact Us
For any questions about returns or refunds, contact us at:
📧 Email: Thecobalthomes@gmail.com
📞 Helpline: +91 73398 37931